Refund Policy

HomeRefund Policy

Thank you for shopping with K-Harmony Beauty! We are committed to providing high-quality Korean skincare products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns on eligible items within 10 days of purchase.

To be eligible for a return, items must be unused, unopened, and in their original packaging.

Items that are opened, used, or damaged due to improper use are not eligible for return.

Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item received).

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Gift cards and promotional items.
  • Used or opened skincare products.
  • Items purchased on final sale or clearance.
  • Gift cards and promotional items.

Refunds

  • To complete your return, we require a receipt or proof of purchase.
  • Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund.
  • Approved refunds will be processed within 5-10 business days and credited to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • We offer exchanges only for defective, damaged, or incorrect items.
  • If you received a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue.
  • Once approved, we will send a replacement at no additional cost.

Return Process

  • Contact our customer support team at homeofstar22@gmail.com with your order details and reason for return.
  • If eligible, we will provide you with a return authorization and shipping instructions.
  • Securely package the item and ship it back to the address provided.
  • Once received, we will inspect and process your return accordingly.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, contact us at homeofstar22@gmail.com and we will assist you further.

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. For any questions or assistance, please contact our support team at homeofstar22@gmail.com

Thank you for shopping with Home of Star!